Last updated: August 2026
This page explains how cancellation, failed renewals, and exceptional refunds are handled.
Wedding is billed annually in advance (15,000 EGP) and renews automatically on your renewal date unless you cancel before then.
You can turn off auto-renewal anytime from the "My account" page in your dashboard. Since you've already paid for the current period, you keep full access until it ends. We don't offer a partial refund for unused time after cancelling.
If a renewal charge fails (e.g. the card is declined), your account stays active for a short grace period while we retry. If it keeps failing, the account is suspended until payment is updated — you can still log in to the dashboard during suspension to fix it, but can't use the dashboard or your public booking site until it's reactivated.
In cases like an accidental duplicate charge or a clear technical error on our end, we'll consider a full or partial refund on a case-by-case basis. Contact us within 14 days of the charge to request a review.
Billing questions: support@wedding.wizzora.app.